Privacy Policy for Holland Limousine Group B.V.

Effective Date: 01-01-2025

At Holland Limousine Group B.V., we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services powered by a third party platform Chauffeur Drive Systems, including online payments processed through Stripe. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the Netherlands.

1. Data We Collect We collect and process the following types of personal data:

  • Personal Information: Name, contact details (email address, phone number), and address.
  • Booking Information: Travel dates, times, pick-up and drop-off locations, and service preferences.
  • Payment Information: When making a payment, your details such as billing address, credit/debit card information, and payment transaction ID, are processed by Stripe. We do not store your full payment details, as this is managed securely by Stripe.
  • Driver Information: Name, vehicle details, and driving records.

2. How We Use Your Data We use the personal data we collect for the following purposes:

  • To provide, manage, and improve our limousine services.
  • To process and confirm your bookings.
  • To handle payments securely through Stripe.
  • To communicate with you about your reservations, confirmations, updates, and changes.
  • To respond to customer inquiries and provide customer support.
  • To comply with legal and regulatory obligations.

3. Legal Basis for Data Processing Under the GDPR, we process your data based on the following legal grounds:

  • Contractual necessity: Processing your data to fulfill our service agreements, including booking and payment transactions.
  • Consent: If we request any additional data not necessary for service provision, we will ask for your explicit consent.
  • Legitimate interests: For purposes such as fraud prevention, security, and marketing communications (if applicable).
  • Compliance with legal obligations: To meet any regulatory or legal requirements.

4. Payment Processing (Stripe) We use Stripe to process online payments securely. When you make a payment, Stripe collects and processes your payment information. Stripe’s privacy practices are subject to their own privacy policy, which can be accessed here: https://stripe.com/privacy

We do not store your full payment card details, and all payment information is securely transmitted to Stripe. For more information on how Stripe processes your personal data, please refer to their Privacy Policy.

5. Data Sharing and Third-Party Disclosures We may share your personal data with the following third parties:

  • Chauffeur Drive Systems: To operate and manage our limousine service.
  • Stripe: For payment processing.
  • Service Providers: Third-party service providers who assist in operating our website, performing bookings, providing customer support, and other related services. These providers are required to keep your data secure and only use it for the specific services they perform.
  • Legal Authorities: If required by law or to protect our legal rights, we may share your personal data with authorities.

6. Data Retention We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After that period, your data will be securely deleted or anonymized.

7. Security We implement technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. These include encryption, secure payment gateways, and restricted access to data on a need-to-know basis.

8. Your Rights Under the GDPR, you have the following rights concerning your personal data:

  • Right to access: You can request access to the personal data we hold about you.
  • Right to rectification: You can request corrections to any inaccurate or incomplete personal data.
  • Right to erasure: You can request the deletion of your personal data under certain circumstances.
  • Right to restriction: You can request the restriction of processing your personal data in certain cases.
  • Right to data portability: You can request to receive your data in a structured, commonly used format.
  • Right to object: You can object to the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us through e-mail.

9. International Transfers Your personal data may be transferred and stored in countries outside the Netherlands, including the United States (for Stripe processing). We ensure that appropriate safeguards are in place to protect your data in accordance with the GDPR.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

11. Contact Information If you have any questions or concerns about this Privacy Policy or how your data is being used, please contact us at:

Holland Limousine Group B.V.
Tokyostraat 13-15
1175 RB Lijnden
The Netherlands
info@hollandlimousinegroup.com